The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Note that has no access to or control over these cookies that are used by third-party advertisers.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Your products are delivered by Posti (Finnish Post Service) within 10-15 business days, after we have received your payment. During high season, shipping time may vary. The shipping cost is 6 euros in Finland and 27 euros for the rest of Europe, regardless of the size and weight of the package.
For uncollected packages we charge a fee of 20 euros. This corresponds to the costs we put out to send the package and receive it in return.
PICK-UP AT STUDIO
Your order can also be picked up at Irks homemade by selecting the "pick-up" shipping option at the checkout. This option does not include any additional shipping cost. Correspondingly, products can also be returned directly to us. These arrangements will be agreed upon via email.
You can use following payment methods:
ÅLAND & NORWAY - VAT-FREE ZONES
Unfortunately, due to the customs system, we cannot send shipments to Åland and Norway. We hope that customers in these areas can handle deliveries with an intermediary in Finland (private delivery). Contact us and we will solve the problem together!
FREE RETURN & EXCHANGE
You can return or modify your order without any reason within 14 days from the date you received the products. Any shipments requires that the product is returned in its original condition.
For return and exchange:
1. Pack the products to be returned, preferably in the same package / bag they came in.
2. Contact us via email
When the return shipment has arrived, the value of your product will be refunded within 14 days to your PayPal account or bank account you specified in the return form, excluding shipping costs. Remember to contact us before. The package can also be returned directly to us at our studio (address below). If you want to exchange the item for a different product in our range, you can specify your wishes in the return mail. Then there will not be any additional delivery fees and any price differences will be refunded to your account.
The goods are returned to the following address:
Phone +358 469496588